Shipping & Returns
Packages are generally dispatched within 2 days after receipt of payment and are shipped via DHL which provides you with your tracking number.
Shipping costs include handling and packaging charges and postage. Handling costs are fixed, while transport costs vary depending on the total weight of the shipment. We advise you to group your items in one order. It is not possible for us to group two separate orders placed separately, so shipping costs will be charged for each of them. Your parcel will be sent at your own risk, but special care is taken with fragile items.
The boxes are suitably large and your items are well protected.
You can exercise your right of withdrawal within 14 days from the date of receipt of the goods.
The goods must be returned to Plumen intact, in unaltered condition and complete with the original packaging. The return must be made at the purchaser's expense within and no later than 14 days from the communication of the withdrawal.
To request your return please send us an e-mail to firstname.lastname@example.org indicating "Return request" in the subject line: we will send you all the necessary instructions to proceed with your return.